Quality Management System
Concord Components, Inc. is a respected and trusted supplier who is committed to providing quality products and on time delivery to all its customers. Our goal is for our customers to have the expectation they will consistently receive quality products & superior customer service; and that they can always expect: clear, concise and up to date communication regarding any and all business transactions involving Concord Components, Inc.
Our Quality Management System, which is ISO9001:2015, AS9120:2016 & ESD S.20.20-2014 certified, is the framework we’ve instituted to maintain the highest levels of quality control and provide world class customer service. Our company values of: Honesty, Hard Work, Effective Communication, Integrity and Customer Satisfaction are the basis which we use to inspire and train our employees to maintain and strive to improve upon our business processes.
Concord’s Leadership works together to: communicate our company values, define our company goals, implement effective processes, dictate strict quality policies and establish a company culture that embodies customer service. Our company culture encourages our employees to share ideas and experiences, helping to improve our internal processes. We achieve our company goals through the efforts of all our employees, at all job levels.
As an ISO9001:2015 & AS9120:2016 Certified company, Concord Components, Inc. maintains a Quality Control Manual which describes our Quality Management System, documents our procedures, policies and objectives, and references work instructions and other documents necessary to ensure effective planning, operation and control. This manual is readily made available to customers and other interested parties, who wish to review our Quality Management System.
“We will exceed our customer’s expectations by continually improving the effectiveness of the quality management system and by providing accurate deliveries that meet our customer’s requirements.”
–Walka Ramos, CEO